Refund and Return Policy
We don't accept physical returns due to high shipping costs. Instead, we offer refunds or replacements when we're at fault - like damaged, missing, or incorrect items.
When you can get refunds:
• Delayed orders - over 45 days (US), 60 days (global), or 110 days (Brazil)
• Damaged products - with photo/video proof within 30 days
• Wrong/missing items - with evidence
• Order cancellation - before it ships
Important limits:
• Must request within 90 days of payment
• If tracking shows "delivered," you need a non-delivery certificate from your post office.